Saturday, November 24, 2012

Ooma Telo Free Home Phone Service







Ooma Telo Free Home Phone Service

Just happened to stumble across this product on a website last week, and was immediately drawn to it. For many years we've been tired of paying for two landlines to our home (~$60/month), and this looked pretty good. After reading comments here and elsewhere, we bought a Telo from the local Fry's here in Oregon.

Setup was very clean, and the audio sounded nice. But after digging a bit deeper we discovered that this Telo is a single-line replacement, although with the Premium service one can temporarily call up a second line. But we had two lines in the house we wanted to replace, one for personal and one for business.

Turns out the slightly-older Hub could do exactly what we wanted, when paired up with a Scout. Back to Fry's we went, and they fortunately had what we were looking for (they're discontinued, and getting harder to find).

I have to admit, the Hub setup instructions seemed baffling to me, what with all the various options and diagrams. All we wanted was to kill our landline service and splice Ooma in place, but some negative reviews gave the impression that you needed a Scout for every phone in the house. Not so. They need to re-write the instructions, but now with it discontinued I guess that point is moot. We won't be using the voicemail feature.

Incidentally, Ooma suggests putting the box just after your broadband modem and in front of the router/WiFi box for the house, so that if there is ever a contention for traffic your VOIP data will prevail. I elected instead to just plug the Ooma ethernet cable into one of the empty slots on our D-Link router. Absolutely no quality issues, even when downloading in parallel with using the phone. Oh, I have the router set up for MAC filtering, so we did have to load the MAC address, but that took all of one minute.

Additionally, for any location that has "E911" service (apparently pretty much everywhere these days) then Ooma works like a regular 911 service. If you dial 911 Ooma automatically forwards your name and address to the 911 center.

Anyway, we are now on the schedule to port over our two numbers to Ooma, and we will still use DSL (a "dry line") to deliver 1.5Mbit service to the house. We'll see how it goes, but so far it's looking great. Break-even should be in about 5 months, then just $10/month afterwards for two lines. Sweet.

UPDATE 25 Feb 2010:
My two numbers ported over to Ooma earlier today. The landlines went dead for incoming calls this morning, and the numbers showed up on the Ooma boxes about 4 hours later. Voice quality is excellent, everything appears to be perfectly normal.

UPDATE 10 Mar 2010:
Both phone lines in constant use, along with our computers. Everything works fine, voice quality appears to be same as POTS, saving $60 a month.

 

Free Home Phone Service

Excellent design, service and value

We purchased an Ooma Hub & Scout in April 2009 to replace a Vonage VoIP connection. We are very satisfied with the hub, and therefore purchased an Ooma Telo for a second location. This review describes our Ooma Telo experience so far, and compares it to the Hub/Scout.

The Telo is well designed and sleek. The controls are touch controls and very sensitive. There is a USB port in the back - presumably for future expansion. Like the hub, there are two RJ45 ethernet jacks - one to connect to the "internet", and the second to connect to one's home network. There are also two RJ11 phone jacks. One to connect to your existing landline, should you have one, and decide to integrate the landline and Telo. The other is to connect to your phone.

The setup instructions are simple. While it is recommended that the Telo be connected directly to your cable/dsl/wimax modem (i.e. before your router), it works equally well after the router. We chose to connect the Telo to the router rather than the modem.

We were treated to a red & blue patriotic light show for about 20 minutes when the Telo was first plugged in, while it apparently downloaded firmware/software updates. I was a little puzzled by this, but presumably there have been updates from the release date (October 1) to our purchase date (October 3), or the first set of units were shipped without the latest firmware/software on them. In either event, there has been a second firmware/software update since then, so clearly Ooma are keen to improve Telo as feedback/complaints from early adopters rolls in.

Unlike the Hub, the Telo doesn't support the Scout. But this doesn't mean the Telo cannot provide a dial tone at other phone jacks in your house. For this, simply connect a splitter to the phone jack in the Telo, plug one line into the telephone adjacent to the Telo, and the second into the nearest wall jack. If the phone wiring in your house is intact, you should be able to connect a standard wired phone to any other phone jack. The Ooma Hub also supports this feature, which isn't readily documented in Ooma's product literature.

The Telo and Hub are indistinguishable in every aspect of call quality. Off course the Telo supports up to four DECT 6.0 handsets, and Telo to Telo calls will offer HD voice. The Telo will also support Bluetooth, and cell-phone integration. Although these features will be available in future firmware/software updates.

There are differences in the level and cost of service that I have described below.

For current Ooma Hub owners:

Ooma Core includes 5000 minutes a month, voicemail and caller-id and is free of regulatory fees for the life of the hub.
Ooma Premiere includes a range of additional features, including a second line, 3-way calling, multi-ring, call fowarding and many others. This costs $9.99 a month or $99 a year.

For future Ooma Hub owners:

Ooma Core will include 5000 minutes a month and voicemail. From the second year, it will cost $12/yr to recover regulatory fees.
Ooma Premiere will include enhanced voicemail, and the other premiere features. Ooma Premiere will cost $9.99 a month or $120 a year.

For Ooma Telo:

Ooma core includes 5000 mins/month & voicemail, and $12/yr from the second year on to recover regulatory fees.
Ooma Premiere will include enhanced voicemail, and the other premiere features at $9.99 a month or $120 a year.

For both the Hub and Telo, the cost of Premiere includes either a free handset a year (a $49 value), or a free number port (a $39 value).

This change in pricing strategy has made some claim that Ooma is no longer "free".

Well, it never was, although current Hub owners will not have to spend another dime for the life of their unit.

New Hub & Telo users receive 5000 mins/month and voicemail for the cost of the unit, and have to pay $12/year from the second year onwards to cover regulatory fees.
In my opinion Ooma continues to remain a good value when compared to other VoIP providers, although clearly early Hub adopters received a better deal than Telo users.

I want to note two other things that are common to the Hub and Telo. Our number ports were quick and efficient. And, while customer service can be difficult to reach, there is excellent support available from the Ooma community on Ooma's website forums. The Ooma employees who moderate the forums also provide support in a very timely manner.

Bottom-line, if you have Vonage or Packet8, or have phone bundled in with your cable, strongly consider getting a Telo. You will save money for service that is as good or better. With the Hub, we saw savings with the first six months. With the Telo it will be about 14 months before we start seeing savings.

Quick summary - highly recommended!